Mekon provide a range support options to suit our customers needs. Support is offered as a paid option or as a service included with certain training courses. Our standard contract provides unlimited support on a per-user basis. We also offer the option of a customised support contract that can be edited to suit your particular needs, such as charging on the basis of time spent on your support issues.
Standard Support
Our standard support contract provides our customers with unlimited user and technical support via email, phone or fax. Standard support is sold on a user basis and is generally limited to a minimum annual contract. As part of the contract, we issue our customers with our standard terms and conditions. The terms and conditions must be signed and delivered to Mekon before the contract is issued.
Customised Support
We recognise that some of our customers have specific needs that are not always covered by standard terms and conditions. With this in mind, we offer the option of creating a customised contract to suit your user basis and work set-up. The terms and conditions are based on the standard contract, with additional options and features added as needed.
Training Support
As part of our training policy, several of our training courses offer free unlimited support once you have attended the course. This support option provides customers with unlimited user support within the scope of the training course that they attended.
