Here is the next instalment of Mekon's 20-things series. This time we step back and let our customers speak for us.
1. Andy Scott, Elekta Service Engineering & Documentation Manager (Medical Devices)
"Radical change to working practices can be met with resistance, and this was anticipated. However the Global Information Management program, and in particular the content management module, acted as a common denominator where everyone, irrespective of geography, language, culture and business unit has seen the collective benefits of the strategy. As Elekta will continue to grow, with Mekon we have implemented an information infrastructure that can respond to business demand just by adding new modules."
2. Team Manager, Data Capture Technologies, Biostatistics and Data Sciences, GlaxoSmithKline (Pharmaceuticals)
"The Data Capture Technologies group has enjoyed working with Mekon and I would have no hesitation in recommending them to you. Throughout the project, Mekon adopted a proactive approach and quickly became a full member of the Project Team."
"They gained a detailed knowledge of our requirements relating to CRF production and consequently developed an innovative bespoke solution that has resulted in significant reduction in the complexity of both document structure and printing."
3. Chris Hadley, User Information Manager, Micro Focus (Software)
"As a market leader in application and modernisation software, Micro Focus is dedicated to delivering world-class information to its customers. We understood the business need for moving to a CMS, but on our own, we would not have been able to survey such a complex software market quickly or effectively. By combining our specific business needs with their project framework, Mekon helped us to make the most of our available budget and provided an unbiased view of the software available. As a result, we were able to make informed choices on how best to balance financial, resource and time considerations to provide maximum benefit to our customers."
"Mekon were able to gather our requirements and produce a shortlist of potential vendors in a fraction of the time (and with a greater guarantee of success) than we would have been able to."
4. Mark Southee, Documentation Manager, SurfControl Plc (Software)
"The Content Strategy Audit gave me confidence I was recommending the right solution and enabled me to provide the business with accurate return on investment information."
5. Verner Andersen - Radiometer (Medical Devices)
"Noz was very responsive and adapted the [DITA XMetaL] course to our needs. Noz concentrated on teaching us the most important issues instead of trying to load us with as much information as possible. The checklists that we made for ourselves, the stylesheet developers and CMS people are invaluable. We did not get time to make a prioritized plan about in which order to proceed with our DITA project. The extensive after-course material may however, help us to get a clearer picture of the implementation steps."
6. Edexcel (Publishing)
"The team from Mekon had a great customer focus. They quickly understood our business processes & needs and worked collaboratively & flexibly to overcome issues during the project lifecycle."
7. easyJet (Commercial Airlines)
"Excellent overall service from Susanne Berg. Very helpful and always available over the phone or email if I ever require any specialist service. Always keeps us up to date with new services on offer from Mekon but never force sells anything."
8. Content Management and Forms Solutions Customer (Financial Services)
"Getting timely information to our clients is very important to us. Using traditional methods to maintain complex data for our publications was slow and expensive. The new system means that work that formerly took two weeks can now be completed in a matter of days, and we can maintain accurate data right up to our publication deadline. The production time and delivery to our clients has been dramatically reduced."
9. Training Customer (Publishing)
"Very specific skills were needed to take [our product] from a comic strip to a fully fledged weekly publication. We needed help from experts who were capable of providing hands-on, one-to-one training condensed down to cover the skills we needed to put the comic together under very tight deadlines. The training from Mekon Learning was just what we needed. It immediately gave us the practical skills we required to lay-out and design the new look Striker. We didn’t have a lot of time so I was pleased that Mekon Learning was able to train us so quickly and thoroughly."
10. Major UK Supermarket Development Manager (Food Industry)
“I should like to thank your team, for the assistance, professionalism and expertise that they have shown in the advice and execution of this project and the way they have approached and tackled the difficulties.”
11. InDesign Training Customer (Health Services Industry)
"I have been meaning to write to you for a couple of weeks. I took introductory courses to both InDesign and Illustrator with Carol in March, and was very impressed with Mekon - and Carol's teaching. As I work for a place which is funded by a charity, I also wanted to thank you and Vicki Poke for working with us to make it possible for me to take these courses. I feel I have learned a lot and can't wait to get the time to put what I have learned to good use!"
12. Content Management Solutions Customer (Aerospace Engineering)
"I have always felt Mekon to be particularly aware of our, sometimes, unique problems as their customer, focusing on our needs rather than following a wider agenda. Even when Mekon may not be able to offer a particular service (i.e. translation) they take the trouble to help as far as possible in providing a viable solution and/or advice."
13. Aerospace Tools Customer (Aerospace Manufacturing)
"In my experience Mekon have fulfilled all my expectations in a timely and professional manner."
14. Aerospace Tools Customer (Aerospace Engineering Solutions)
"The support I have received from Mekon for the Eclipse S1000D application has been outstanding."
15. Aerospace Tools Customer (Defence)
"Support staff have always been courteous and when required have sought advice from colleagues so as to provide a speedy solution in response to our needs thereby showing we are communicating with a team and not just an individual."
16. World-leading International Publisher (Business Info, Education and Consumer Publishing)
"I would like to say thank you Keith Nicholson and Louise Poston as they are both true examples of fantastic customer support. Keith has been a prime example of what other companies lack, he has also dealt with all of my problems very quickly and answered queries in a very timely manner."
17. Mekon Training Customer
"The overall service I have received from Mekon has been excellent - both in terms of the training I received and the support after the training."
18. Content Management and Forms Solutions Customer (Educational Publishing)
"When I've contacted Mekon they've solved my problem immediately and when not possible they have done work and come back to me. They truly appreciate the necessity for speed in my work."
19. Aerospace Tools Customer (Aerospace Manufacturing)
"We’re a long-standing client of Mekon, so we’re well aware of their expertise in the Aerospace and Defence industry. Mekon’s Eclipse Suite is the broadest and best range of applications for authoring in S1000D, providing an easy authoring environment that requires virtually no training to use. Naturally, they were always going to be the leading candidates for the F-35 documentation project."
20. Dan Smith, Senior Technical Author, Micro Focus (Software)
"Just a note to thank you for your efforts in running the XMetaL Developer course I attended recently. I got a lot out of it, and I appreciated your efforts in customizing it for our requirements. It's the first time that I have been on a course delivered over the web, with participants across three countries, and it worked well. You certainly know your stuff with regards to the course content."
