Mekon Customer Support

There’s no shortage of excellent software tools at good prices these days, but it can be harder to find the support you need for them on reasonable terms. Here at Mekon, we provide comprehensive support for a selected range of publishing products. Our specialists have the knowledge to answer questions at all levels, from how to use a general feature to how to develop your own extended functionality. Assured peace of mind comes from knowing you are just a phone call away from our experts who offer unbeatable support. Our Call Management System ensures that our team knows the status of a query at all times and can process it quickly and efficiently.

If we cannot answer your query, we’ll immediately investigate further. Simply send us the document file and we’ll find a solution to the problem. This gives you all the benefits of having tools specialists on your own staff with none of the associated overheads. Understanding your business often helps us to deliver relevant support advice quickly. We have particular expertise in the Corporate, Government and Small Business sectors.

Why Mekon?

• Expert staff (including Adobe Certified Experts)
  
• Unlimited support (09:00 to 17:30 weekdays, excl. Public Holidays)
  
• Email, fax and phone contact options
  
• Client Reporting and Issues Network
  
• Unlimited post training support included in selected training courses
  
• Priority booking and discounts on our standard training courses

The depth of experience we have in our Support Team enables us to provide a level of support that is second to none.

The software we support is in daily use at Mekon as part of the specialist publishing services offered in our Bureau, consultancy and development departments. This brings a unique dimension to our ability to support complex user issues.

In addition to our support via email, telephone and fax, we also offer our customers a web interface that they can use to report and track issues regarding Mekon products and services. The Client Reporting and Issues Network is a facility that allows our customers to log issues for the Mekon Development Team. Customers can then view the status and progress of these issues, plus additional product information such as release dates, latest updates and fixes, conference details, etc.

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